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Petite routine t-shirt sweat & hoodie
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Take a look at the most popular questions. It is very likely that we already have an answer for you!

Delivery

The price is based on your location and the number of items.
You should receive a shipping notice within 3 working days after your order. From there it takes 3 to 5 days depending on your location in Europe. For countries outside Europe, please allow 10 days for delivery.
Once your order has been shipped, you will receive an e-mail with a tracking link. If you have not received this tracking link, please check your spam box first. If you still don't have it, you can contact us via the form below with your order number, we will send you a new link.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.

Returns

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@petiteroutine.com with photos of wrong/damaged items and we’ll sort that out for you. 
We don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section.
You may request a refund of your order within 30 days of receipt.
The product must be in perfect condition, unworn, unwashed with the order information, otherwise it will not be accepted.

The return of the product is at your expense.

Once we have received your return and it is accepted, you will be refunded.
Please do not return the product to the manufacturer. After writing to us to report a problem, we will send you the return information.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Order

After validating your order you will receive a confirmation email, if you do not see anything, please check your spambox
Send us the correct address as soon as possible, we will make the change. However, we cannot do anything if the order has already been sent.

Clothing

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

Please contact us! What can we do for you?

Please indicate your question with your order number and we will be happy to answer it.






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